Frequently Asked Questions

CareCheckout is a BigCommerce checkout app that lets store owners add optional Order Protection fees and Customer Tip options at checkout — increasing average order value and revenue without raising product prices.

We believe in simple, predictable pricing. CareCheckout costs a flat fee of $29 per month. There are no hidden fees, no per-order charges, and you can cancel at any time.

Order Protection is an optional add-on at checkout that customers can choose to purchase for a fee you set. The revenue collected allows you to cover lost, damaged, or stolen shipments directly — giving customers peace of mind and building trust with every purchase.

No. CareCheckout is not an insurance company. You use the additional revenue collected to self-manage order protection claims, allowing for faster resolution and increased customer loyalty.

You can let customers leave an optional tip at checkout. Store owners can set custom tip amounts or choose from our proven presets that have been shown to increase the likelihood customers leave a tip — boosting revenue and AOV.

Yes — you have full control. You can enable Order Protection, Tips, or both at the same time, and choose the pricing that best fits your store’s needs.

You keep 100% of the added revenue from Order Protection fees and tips. CareCheckout does not take a percentage — you only pay the app subscription of $29 per month.

CareCheckout gives you full pricing control. You determine the fee for Order Protection and the amounts available for tips — either custom values or our suggested presets.

Both Order Protection and Tip options are optional, so customers can choose whether to add them. When implemented clearly and transparently, these options typically increase revenue without negatively impacting conversion. Order Protection gives customers peace of mind, knowing that you will cover their order if anything happens during shipment.

CareCheckout is a standalone BigCommerce app. You can install and configure it regardless of your BigCommerce plan level, and pricing is simple and transparent.

You can install CareCheckout directly from the BigCommerce App Store. Once installed, you’ll have access to settings for Order Protection and Tips right from your BigCommerce control panel.

Yes! You can enable or disable either Order Protection or Tips at any time without affecting other parts of your store.