About Us

We didn’t set out to build a software company; we set out to solve a problem for our own BigCommerce store. As e-commerce merchants, we found ourselves stuck between two frustrating options for protecting our shipments and supporting our team:

• The Corporate "Middleman" Model: We tried apps that offered insurance directly. The problem? They didn't fit our store needs and we ended up covering costly orders ourselves anyways. Our customers were forced into long, complicated claims processes with third-party adjusters rather than dealing with the brand they trusted—us.
• The Scalability Tax: We looked at other solutions that charged based on order volume. As we grew, these apps became an anchor, potentially costing thousands of dollars per year just to provide basic checkout functionality. 

We knew there had to be a better way—a way that was transparent for the merchant and seamless for the customer. 

When we couldn't find it, we built it ourselves.

Order Protection & Tips was designed with a "Merchant-First" philosophy. We believe you should have total control over your order protection pricing and/or the ability to accept tips from your community without being penalized for your success.

• One Flat Fee: No complicated tiers or percentage-based "success fees." It’s $29 per month, regardless of how many orders you process.
• Keep The Fees: Unlike other apps, we don’t take a cut of your protection or tip fees. This gives you more flexibility in helping your customers.
• Better Customer Experiences: Keep your claims in-house. Resolve issues instantly and build lifelong customer loyalty instead of sending your shoppers to a third-party claims portal.
• No Risk: No long-term contracts. No hidden fees. Cancel anytime.

Our mission is to empower BigCommerce store owners with the same high-level tools used by retail giants, but at a price point that makes sense for growing businesses. We provide the peace of mind your customers want all for the price of a few cups of coffee.